Loyalty Management

Sell more with individualized journeys for effective customer retention

Loyal customers spend 3x compared to the rest of your customer base. Nurture personalized customer journeys and use real-time data with Artificial Intelligence to affect customer behaviors and drive loyalty.

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78% of consumers expect personalized experiences based on their interactions

Connect with your customers and create experiences they will rave about. Use built-in Machine Learning algorithms that accurately forecast behavior to minimize churn and increase loyalty.

AI Led Customization

If you can dream it, the Clutch retention marketing platform can handle it. Today’s market demands advanced programs that sync with traditional strategies. Turbocharge your loyalty marketing with an intelligent platform that tailors it’s programs to your business needs.

Individualized Buyer Journeys

True experiential loyalty drives revenue at a capacity traditional transactional programs can’t match. Create truly individualized interactions by moving customers to their ideal segments as info is gathered in real time.

Minimize Churn

Prevent the loss of cash flow by identifying who is at risk of churn and when with Clutch’s Artificial Intelligence. Clutch automatically identifies and suggests loyalty tactics to re-engage at-risk customers.

Custom Campaign Design

Tailor loyalty programs to your brand

Set up traditional programs or use an intuitive rule based designer to create custom loyalty programs.

Bankable Points

Issue bankable points based on your own defined activities such as birthday gifts, dollars spent, cart size or store visit frequency.

Tier Based Programs

Establish membership levels or tiers to provide different benefits at each level while driving customer engagement for upgraded membership status.

VIP Exclusives

Reward your most loyal customers with exclusive experiences like VIP events, early access to products, free shipping, dedicated services, and more.

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Run Concurrent Programs

Turn transactional loyalty into emotional loyalty

Build deep relationships with your customers by creating truly individualized loyalty journeys that strengthen the customer experience.

Omnichannel Loyalty

Improve customer communication by learning how they like to engage with your content. Target your customers through all available channels to create seamless loyalty experiences.

Automated Optimization

Switch customers between journeys automatically based on real-time behavior, enabling a truly unique experience for every customer.

Real-Time Data Analysis

Gain immediate insights into the success of your loyalty programs using Machine Learning. Make quick adjustments to improve ROI and customer engagement.

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